Delivery charges apply to orders placed and the amount varies depending on shipping address and weight. The responsibility relies on the customer to chose the prefered delivery method.
Standard / Flat Rate Delivery – £4.50 (1 to 2 working days)
Pickup Instore – Free
Free Shipping – Orders Over £100
All returns must first be agreed with the “Company”, Bradley Knipe Ltd, before any items are sent back. Please note we will not sign for any unexpected packages.
We will be happy to refund any items purchased at full retail price within 28 days of delivery. We ask that the items arrive back to us in their original condition, with all tickets and tags attached.
We do ask that footwear boxes and similar packaging is wrapped in extra packing. We won’t be able to accept any returns where postage labels, stamps or similar have been applied directly to the product packaging.
Please Note: we must be able to match all returns to the original web order number and goods must be re-saleable with all tags attached.
All refunds exclude postage costs, as agreed in our
If items returned have any defects caused by the customer, removed tags and deemed un-sell-able we reserve the right to reduce the refund value.
We are happy to exchange items for a different size, different colour or different garment within 28 days. If there is a difference with the cost we will contact you for payment or refund.
Sale and discounted items
Sale or discounted items or items bought during with a promotion (such as a seasonal discount code) can be returned under the same policy as full priced items, except we ask that they are returned within 14 days of delivery.
What if my order wasn’t correct?
Every so often mistakes
What if the item is faulty?
Items have gone through quality checks by the supplier and have been looked over in store before shipping but every so often a fault may be missed. If you believe an item you have received is faulty please contact us asap.
When Returning Items