FAQs

[vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” columns_placement=”top” equal_height=”yes” content_placement=”top”][vc_column css=”.vc_custom_1547991118321{padding-right: 4vw !important;padding-left: 6.5vw !important;background-color: rgba(30,115,190,0.42) !important;*background-color: rgb(30,115,190) !important;}” offset=”vc_col-lg-4 vc_col-md-5″][vc_row_inner][vc_column_inner offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”10vw”][vc_custom_heading text=”FAQs” font_container=”tag:h2|font_size:72px|text_align:left|color:%23000000|line_height:72px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”20px”][vc_custom_heading text=”Please have a look at our frequently asked questions.” font_container=”tag:p|font_size:30px|text_align:left|color:%23000000|line_height:40px” use_theme_fonts=”yes”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”80px”][vc_custom_heading text=”FAQs” font_container=”tag:h2|font_size:62px|text_align:center|color:%23000000|line_height:72px” use_theme_fonts=”yes”][vc_custom_heading text=”Please have a look at our frequently asked questions.” font_container=”tag:p|font_size:20px|text_align:center|color:%23000000|line_height:30px” use_theme_fonts=”yes”][vc_empty_space height=”30px”][/vc_column_inner][/vc_row_inner][/vc_column][vc_column offset=”vc_col-lg-8 vc_col-md-7″ css=”.vc_custom_1545636776711{padding-right: 7vw !important;padding-left: 7vw !important;}”][vc_row_inner][vc_column_inner offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”12vw”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”14vw”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”40px”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_custom_heading text=”Shopping Information” font_container=”tag:h2|font_size:50px|text_align:left|color:rgba(30%2C115%2C190%2C0.42)|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]

What Shipping Methods Are Available?

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Please note this will be updated as soon as we select our prefered partner for shipping and returns[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1545639513198{margin-bottom: 30px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]

Do You Ship Internationally?

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]If you are an international buyer please contact us first. [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1545639519522{margin-bottom: 30px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]

How Long Will It Take To Get My Package?

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Packages will generally arrive from 2 to 5 days after receiving confirmation of your order.

During busy and holiday periods such as Christmas and Bank Holidays packages will take a little longer than usual. If you’ve not received your package please try tracking or contacting us[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” accent_color=”#e6c1c1″][vc_row_inner][vc_column_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Payment Information” font_container=”tag:h2|font_size:50px|text_align:left|color:rgba(30%2C115%2C190%2C0.42)|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1545639573691{margin-bottom: 30px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]

What Payment Methods Are Accepted?

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Payments methods accepted are Paypal, Visa, Mastercard, Apple Pay and Google Pay. [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1545639579137{margin-bottom: 30px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]

Is Buying On-Line Safe?

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Bradley Knipe uses an SSL Certificate to secure all data and to keep the prying eyes of the internet away. It’s a bulwark that protects any sensitive data that passes through the site, from passwords to credit card details.

Our SSL Cert harness one of the most secure encryption methods going – 256 bit encryption – to stonewall the sinister from snooping on your private data.

We use the latest software updates for security and peace of mind. Payment and shipping partners also use all the same security measures.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” accent_color=”#e6c1c1″][vc_row_inner][vc_column_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Orders & Returns” font_container=”tag:h2|font_size:50px|text_align:left|color:rgba(30%2C115%2C190%2C0.42)|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1545639768226{margin-bottom: 30px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]

How do I place an Order?

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]

  • Browse through the online shop
  • Select your size and colour.
  • Add the item to your cart.
  • Checkout by logging in, creating an account or as a guest
  • Select your prefered delivery method
  • Choose your prefered payment method
  • Sit back and wait for the goods to arrive

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How Can I Cancel Or Change My Order?

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Contact Us
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Do I need an account to place an order?

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]It’s easy to create an account but we don’t insist on customers making an account to order products.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]

How Do I Track My Order?

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Coming Soon![/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”50px”][/vc_column][/vc_row]